Privacy Policy

At Horizon Nest Travels, we are committed to protecting your personal data in accordance with the Kenya Data Protection Act, 2019. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, services, or communication channels.

1. Information We Collect

We collect personal data that you voluntarily provide when you:

• Make an enquiry or booking

• Fill out forms on our website

• Contact us via email, phone, WhatsApp, or social media

• Subscribe to newsletters or promotional updates

The information may include:

• Full name

• Email address

• Phone number

• Nationality and travel preferences

• Identification details where required for bookings (e.g. passport details for flights or gorilla trekking permits)

• Company details for corporate travel arrangements

2. Lawful Basis for Processing

We process your personal data lawfully, fairly, and transparently, based on:

• Your consent

• The need to fulfill contractual obligations (travel planning and bookings)

• Legal and regulatory requirements

3. How We Use Your Information

Your personal data is used to:

• Respond to enquiries and manage bookings

• Arrange tours, safaris, flights, accommodation, and related services

• Personalize your travel experience

• Communicate confirmations, updates, or changes

• Improve our services and website

• Comply with legal and regulatory obligations

We do not sell or misuse your personal data.

4. Data Sharing and Disclosure

Your information may be shared with trusted third parties strictly for service delivery, including:

• Hotels, lodges, and camps

• Airlines and charter operators

• Transport providers

• Park authorities and conservation bodies

• Tour guides and activity operators

All third parties are required to handle your data responsibly and in compliance with applicable data protection laws.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against:

• Unauthorized access

• Loss or damage

• Misuse or unlawful disclosure

Access to personal data is limited to authorized staff only.

6. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill travel services

• Meet legal, accounting, or regulatory requirements

Once the purpose has been fulfilled, the data is securely deleted or anonymized.

7. Your Rights as a Data Subject

Under the Kenya Data Protection Act, 2019, you have the right to:

• Be informed about how your data is used

• Access your personal data

• Request correction of inaccurate data

• Object to processing of your data

• Request deletion of your personal data

• Withdraw consent at any time

Requests can be made by contacting us using the details below.

8. Cookies and Website Usage

Our website may use cookies to enhance user experience and analyze traffic. Cookies do not collect personal information unless you voluntarily provide it. You can manage cookie preferences through your browser settings.

9. CrossBorder Data Transfers

Where necessary, your data may be transferred outside Kenya for purposes such as international bookings. In such cases, we ensure adequate data protection safeguards are in place in accordance with Kenyan law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Information

If you have any questions, concerns, or requests regarding your personal data, please contact us:

Email: info@horizonnesttravels.com
Location: Kenya